Customer Service
Shipping Policy
FREIGHT TERMS: F.O.B. warehouse of point of origin, freight prepaid and billed. GOCORE.com’s preferred small parcel carrier is UPS. We will determine shipping method and routing unless otherwise specified at time of order acceptance. Rates include freight plus handling/packaging. Freight charges will not be made on customer pickups that are F.O.B. Core Data Comm unless special freight (i.e. Overnight, Saturday delievery, etc.) was requested to bring items to our warehouse.
DROP SHIPMENTS: Shipped on a prepaid basis.
OUTSIDE USA AND HAWAII: Charges will be administered under the above policies to the specified point of export. From the export point, all freight costs will be charged Collect, F.O.B. warehouse unless otherwise quoted. All special export packaging costs and broker fees will be billed to you. Export of certain products may be subject to Government restrictions.
DELIVERY INFORMATION: All orders place by 3PM Central time containing in stock items, will ship same day, Monday thru Friday. Orders with back-ordered items will ship as soon as stock becomes available.
Please review our Terms and Conditions section for further detailed shipping information.
If you have any questions or need further assistance, please contact a GOCORE.com representative at 1-888-267-8646.
Return Policy
An approved Customer Return Authorization (CRA) must accompany all returns. Unauthorized returns will not be accepted. Request to return merchandise should be directed to a GOCORE.com representative.
GOCORE.com WILL NOT ACCEPT RETURNS FOR PRECUT WIRE AND CABLES. ALL PURCHASES ARE SUBJECT TO MANUFACTURE’S RESTOCKING POLICIES.
Items shipped in error by the drop ship manufacturer or GOCORE.com can be returned when accompanied by an approved Customer Return Authorization (CRA), providing you submit claims for missing or incorrect merchandise within fifteen (15) working days of freight bill receipt date.
Any items returned at customer request are subject to a restocking charge.
All shipments should be made prepaid to our shipping warehouse at 2801 Diode Lane, Louisville, KY 40299
CRA’s are valid for thirty (30) days. Credit for return will be issued after the material has been received and inspected by the designated GOCORE.com representative.
RETURNS TO MANUFACTURER: GOCORE.com will secure a CRA from the manufacturer. The CRA will be sent to you containing return instructions and documents. Material must be returned per the enclosed instructions. Credit will be issued when we receive credit from the manufacturer.
Please review our Terms and Conditions section for further detailed return information.
